Delivery Schedule

Unless express shipping is requested, your order should arrive in 5-10 business days. A physical shipping address is required.

Orders are delivered by UPS or Federal Express, Monday through Friday. Orders will not be processed or delivered on the weekends or any Federal Holiday.

Orders placed after 2 p.m. Eastern Standard Time will not be processed for shipping until the following business day.

Some items ship directly from our manufacture and require additional shipping time. Please check the item description to see if this applies to your order.

Please allow an additional 2-3 weeks for personalized and engraved items.

Furniture Delivery:

Some furniture items, because of size and weight, cannot be delivered via UPS. These pieces are delivered via motor freight carrier. Freight carriers schedule deliveries Monday – Friday 9 a.m. to 5 p.m. A phone number is required when placing your order. You will be required to sign for the shipment, please carefully inspect your order and note any damages on the delivery receipt. You may refuse delivery if you discover damages.

Plant and Seed Shipping Restrictions:

Due to individual state restrictions we cannot ship plants and/or seeds to the following:

Seeds – We cannot ship seeds to Arizona
Plants – We cannot ship plants to Arizona, California, Oregon, Washington, Canada, or Hawaii.
Plants & Seeds – We cannot ship plants or seeds outside the United States.

Plant Shipping:

Please check the item description for information on when you can expect your plant to ship.

Bare root plants ship March to April. Potted plants ship April-May. Apple Trees ship dormant February to March.

Plants ship the Monday after your order is placed to ensure safe delivery and minimize transit times.

Backordered Items:

Sometimes items sell better than expected causing our inventory to be depleted faster than anticipated. We make every effort to notify customers quickly of a delay in their order, and to keep customers updated should the backorder date change. Backorders ship via the same method as the original order at no additional charge. You may cancel your backordered item at any time by contacting Customer Service: 800.243.0743 or monticelloshopservice@gmail.com.

Canceling or changing an order:

If you need to cancel or make a change to your online order, please contact Customer Service 800.243.0743 or monticelloshopservice@gmail.com. We can cancel or make a change to any order that has not been sent to the warehouse for packing. Please note: If you request to change the shipping address of an order already in the UPS system an additional $12 charge will be accessed.

Gift Wrap Information
Image of gift-wrapped boxes

We will wrap your gift in white gift paper, trimmed with red Jefferson signature ribbon and a bow, and include a hand written gift message. The charge is $6.95 per item.

Each item will be wrapped and charged individually. You cannot elect to have multiple quantities wrapped together when ordering through our website. If you wish to do so, please call us at 1-800-243-1743 to place your order.

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